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Information Support and Services:
Technical Support Pathway

CTE Pathways: Connecting High School to College and Career
Career and Technical Education courses help you get started on your pathway to success.

Program Description
Students are educated on the role of a technical support representative and how they play a vital role as the contact between customers and the company they represent. Students will learn how to educate users and solve technical problems users face in daily operation.

You Will Learn
  • How to solve hardware or software operation and application problems.
  • How to listen carefully when a problem occurs, ask the appropriate questions to gather needed information and then take steps to solve the problem.

Pathway Brochure
Class availability may vary at your high school.
-Technical Support - PDF

Industry Certification
Earn industry certification in this Pathway.
-Technical Support Industry Certification - PDF

  • CompTIA Strata IT Fundamentals
  • Microsoft Technology Associate (MTA) Exam 98-349 Windows Operating System
  • CompTIA A+

Student Leadership Organization
IT students who want to participate in a student leadership organization can choose between the following organizations.

Future Business Leaders of America (FBLA)
FBLA provides students with opportunities for leadership, community involvement, business partnerships, and competition with other students in events ranging from Public Speaking to Job Interview to Parliamentary Procedures.

SkillsUSA
SkillsUSA provides quality education experiences for students in leadership, teamwork, citizenship, and character development. The organization builds and reinforces self-confidence, work attitudes, and communication skills. It emphasizes total quality at work, high ethical standards, superior work skills, lifelong education, and pride in the dignity of work.

Technology Student Association (TSA)
TSA is the only student organization dedicated exclusively to students enrolled in technology education classes in grades K-12. Students participate in chapter fund-raising activities and community service projects. Leadership training is offered to student officers at the local, state or nation levels.

Beyond High School
There are a number of options for education and training beyond high school, depending on your career goals.

  • Certificate
  • Associate degree
  • Bachelor's degree
  • Professional degree
  • On-the-job training
  • Apprenticeship
  • Military Training
Sample Occupations
  • Computer Operator
  • Help Desk Technician
  • IT Education Teacher
  • Microcomputer Support Specialist
  • Network Control Operator
  • Technical Support Specialist
Workforce Trends
Growth will be driven by rapid increases in the computer and data processing services industry. Employment prospects should be favorable, especially for candidates who have either a degree in computer science or computer engineering or an MBA with a concentration in information systems.

Source: Utah Department of Workforce Services

Utah Wage
For information on salary projections, labor market demand, and training options, log on to www.utahfutures.org.

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